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Supervisory Contractor, Fixed Broadband Sales at MTN Ghana - Jobs in Ghana October 2020 - Jobvacan

Supervisory Contractor, Fixed Broadband Sales at MTN Ghana – Jobs in Ghana

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Responsible for overseeing the operations of the sales team, building new customer base and organising sales activities towards target achievement.


Job Role


  • Assist sales representatives and team to meet and exceed goals
  • Maintain inventory and ensure items are in stock
  • Handle customer questions, complaints, and issues.
  • Track weekly, monthly, and quarterly sales performance
  • Generate Call Reason Report and recommend appropriate actions
  • Maintain a database of all potential leads from all EBD engagement platforms (Digital, Call & Physical)
  • Drive Loyalty to EBD customers through customer 360 information and initiate appropriate engagement platforms.


  • Minimum of a Degree in Marketing or a related field




  • Minimum of 2 years’ relevant experience. A telecoms background would be an added advantage

Professional/Technical competencies:

  • Knowledge of the market and industry
  • Strong knowledge in Marketing segmentation
  • Customer Experience management
  • MS Office Application
  • Appreciation of all P10 initiatives
  • Appreciation of BRIGHT strategy
  • Knowledge of call center & IVR systems
  • Knowledge of Customer Experience processes


Skills / physical competencies:

  • Excellent communication and presentation skills
  • Excellent organizational skills
  • Team working ability
  • Customer satisfaction measurement
  • Effective time management and ability to prioritize
  • Ability to manage conflict
  • Initiative and enthusiasm, and the ability to multi-task
  • Ability to work under pressure and tight deadlines
  • Result oriented
  • Strong interpersonal skills
  • Reporting

Behavioural qualities:


Must live the MTN Values of

  • Can Do; Integrity; leadership; Innovation; Relationships


Must Live the MTN Vital Behaviours of;

Complete Candor, Complete Accountability, Active Collaboration and Get it Done

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