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Membership Assistant | ReliefWeb August 2021 - Jobvacan

Membership Assistant | ReliefWeb

To act as a point of contact for all members and prospective members, providing timely assistance and co-ordinate all administration relating to the admissions process.


• Oversee membership applications and undertake all aspects of data entry relating to members in accordance with the agreed data for collection requirements.

• Conduct key membership tasks including creating invoices and receipts, processing membership invoices and payments, and keeping membership fee payment tracking files up to date.

• Ensure that all responses to membership enquiries are immediate and to a good standard.

• Support the joint planning activity and review with producer organizations and ensure timely gathering and distribution of information to producer organizations.

• Deliver a seamless experience to the members as well as providing support and assistance to team members where needed.

• Process membership payments and liaise with the Finance and Administration Officer to ensure that financial records reconcile to those on the accounting system.

• Monitor the provision of membership service to producer organizations

• Provide logistical and administrative support events and workshops

• Response to member queries, requests and communications Reporting and Communication

• Maintain up to date membership database and producer records.

• Liaise with the Communications Officer to ensure the clear communication of membership benefits and deliver key information to members.

• Prepare membership activity reports

• Conduct outbound calls and correspondence to support member engagement and retention.


• Associate Degree in Business Administration or related field Experience and Knowledge

• 2 years’ experience in a customer service role to either a membership or the general public

• Experience of managing and maintaining data records Skills

• Well-developed communication and interpersonal skills

• Ability to work to deadlines and cope with pressure, multi-task, demonstrate flexibility

• Proficient in the use of MS Office applications

• Good data entry skills

• Reliable, well organized and flexible

• Excellent attention to detail

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