helping the company management to execute all internal operations related to customers, employees, third-party logistic providers, and other parties.
Job Title: Customer Success and HR Specialist
- Provide technical and product support to customers and work with the CTO to implement feedback received from different conversations.
- Provide onboarding support for new customers, third-party logistics providers, and internal staff.
- Keep account of internal data related to our company operations(expenses, delivery data, etc) and record the data in the appropriate tool.
- Assist with pay roll processing, leave of absence execution, SSNIT payments, and other employee related activities (Permits, travels, etc).
- Buildlong-termrelationship with new and existing customers and third-party logistics providers.
- Provide trustworthy feedback and other recommendations to improve our product and service offerings
- Maintain excellent communication with CEO, CTO, Country Manager, and other staff members.
- Execute and lead other projects recommended by the CEO and the company management.
- Proven working experience as an HR specialist, customer support representative or a relevant role.
- Experience in customer support is a required
- Proficiency in MS Office
- Proficiency in English
- Local market knowledge
- Excellent communication and negotiation skills
- Ability to build rapport
- Time management and planning skills
9. BSc/BA in business administration, sales, marketing, or relevant field