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Job Vacancy For Analyst, Customer Knowledge Management - Current Jobs in Ghana June 2021 - Jobvacan
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Job Vacancy For Analyst, Customer Knowledge Management – Current Jobs in Ghana

Job Description

• Support the application of analytics to build customer knowledge base. Drive customer insights through synthesis of customer behaviour and business resources to enhance Product and Services development; and overall Customer Experience delivery.

Key Tasks:

• Develop customer segmentation based on usage and other behavioural patterns
• Assist the business in the understanding of customer groups and behaviour trends
• Support the development of targeted campaigns and ROI calculation/campaign optimization (Advance Analytics cycle)
• Data mining related to customer lifecycle management
• Support data-warehousing activities
• Support for BI projects that impact CLM and CVM
• Support the conduct and execution of all Market research activities – liaising with internal stakeholders to provide customer data when required.
• Build a customer knowledge centre that provides a 360-view of customers; (usage and other behavioural patterns) including findings from consumer research/surveys, the insights derived should support CLM and CVM initiatives
• Provide information and data in accordance with defined objectives in response to specific requests by stakeholders

Context :

• Dynamic and highly competitive telecommunication & ICT industry
• Highly regulated environment
• Regionalization structure implication
• Performance driven environment
• Developing sophisticated Client base
• Diverse cultural environment
• Active Media Engagement & Brand Reputation

Location: Accra

How To Apply For The Job

To submit your application, click on the link below and complete all relevant fields on the online application form.

Click Here To Apply Online

Closing Date: 11 June, 2021

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