Job ad Ghana : Online Sales & Relationship Management – Accra

We are a leader in the financial services sector in Ghana. To help sustain our ambition and market leadership, we are seeking astute, result-oriented and ethical team players with the requisite experience and skills to deepen our customer-centric approach to doing business in the following position: Supervisor – Online Sales & Relationship Management

Duties :

• Drive sales of selected retail/personal products online.
• Develop strategies to cross-sell or up-sell online to existing customers.
• Develop strategies to grow or drive customer traffic to the company’s online platforms.
• Lead the online team in handling customer enquiries, complaints. and service delivery.
• Drive customer retention agenda via online platforms.
• Identify possible threats and opportunities in the company’s online operations and make necessary recommendations for Management decision making.
• Generate reports relating to online activities for management information and decision making.

• 1st Degree and or professional qualification. Master’s degree is an added advantage

Experience — Minimum 2- 4 years and above in:

• Online Sales/e-commerce/e-banking or similar experience/Sales, Excellent customer relationship management/ client engagement at the highest level

Location: Accra

Closing Date: 05 February, 2021

Please note that only shortlisted candidates will be contacted.