Job ad Ghana : Customer Service Agent (Shifting schedule) – Accra
Standard Focus is a contact center with branches throughout the globe embarked on a strong growth curve in Africa. We have built a strong, dynamic client base built upon providing exceptional customer service and client focus. We are looking to add to our Africa Customer Service team following an increase in business.
Main responsibilities will include
- Providing 1st class customer service Live Chat and emails.
- Dealing with customer enquiries in a timely and professional manner.
- The first point of contact, primarily email and Live Chat
- Handle any customer service queries to satisfaction.
- Taking ownership of customer inquiries and resolving new cases at first contact.
- Identify and maximize sales opportunities through cross-selling and up-selling approaches.
- Maintain knowledge of products, procedures, and policies so an accurate and high level of service can be provided to customers
- Escalate and record customer complaints.
- Record and check the accuracy and comprehension of data uploaded on to the CRM database system
About the Role
Position: Customer Service Agent (Inbound Agent)
Reports to: Customer Support Supervisor
Working hours: Shift pattern
Location: Alajo, Accra, Ghana
Training: Full extensive training once you start with continuous training and development throughout your career with us.
Growth: Opportunities to grow your career as the company is gradually extending
- Previous customer service experience in a Contact Centre. would be desirable
- Enjoy working in a busy environment
- A friendly and positive attitude
- The ability to work well within a team
- Good communication skills.
- Must be highly motivated and a self-starter.
- A natural desire to help others and assist where possible
- Great statistical and analytical skills, with the ability to focus on detail
- Excellent organizational and time management skills to meet business SLAs
- Required education: Diploma/Associate’s degree
- Required relevant work experience: 6 months
Job criteria for job ad : Customer Service Agent (Shifting schedule)
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Secretarial work, assistantship
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|Number of Position(s) :||10|