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Job ad Ghana : Customer service & Administrative Assistant - Botwe, Accra December 2020 - Jobvacan

Job ad Ghana : Customer service & Administrative Assistant – Botwe, Accra

Position : Customer service & Administrative Assistant

Job Title: Female Customer service and Administrative Assistant

Location: Ashaley Botwe, Accra

Salary: Ghs 800

Position: Full time, Permanent

Our company is a fast-growing ecommerce start-up specializing in retail of building materials, tools and hardware. We are a modern, forward-thinking online shop. Office located in Ashaley Botwe, Accra.

We’re recruiting a full-time Female Customer service and Administrative Assistant to help manage orders and sales inquiries.

CUSTOMER SERVICE:

  • Make and answer customer phone calls and emails throughout the day.
  • Solve customer issues with ordering, deliveries, cancellations, and changes.
  • Respond to inquiries and leads (Social media and Chat platforms).

ADMINISTRATION:

  • Communicating with team members on matters related to shipping, receiving, and inventory management to present accurate information to the customer.
  • Organizing inventory and incoming orders.
  • Assisting the warehouse staff with prep/receiving/pick/pack when necessary, to ensure an excellent customer experience.
  • Fulfil any other role duties as directed.

OTHER TERMS

Attendance: 9.00 am – 5.00 pm, Monday through Friday. No weekends or major holidays.

Location: Must live in Botwe and its environs.

Deadline: 15th October 2020

Required profile for job ad : Customer service & Administrative Assistant

CORE REQUIREMENTS:

  • Gender: Female 
  • Age: Below 25 years
  • Proficiency with computers and the internet ( Microsoft Office )
  • Excellent email etiquette, spelling, and grammar. Also excellent communication skills; is friendly, approachable and professional when dealing with customers and staff in person, over the phone or in writing.
  • Able to deal with customer enquiries on own initiative, responding to queries and complaints in a constructive and prompt manner.

Job criteria for job ad : Customer service & Administrative Assistant

Job category :
Industries :

Call centers, hotlines

Marketing, communication, media

Secretarial work

Employment type :
Region :
City :Botwe, Accra
Experience level :
Educational level :
Spoken language :
Number of Position(s) :1

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