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Job ad Ghana : Client Service Rep - Tema February 2021 - Jobvacan

Job ad Ghana : Client Service Rep – Tema

Position : Client Service Rep

Job Duties and Responsibilities

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Respond and manage multiple inbound calls from customers
  • Listen and interact with clients to identify and provide solutions effective for meeting their needs
  • Build and establish positive trust relationship with clients in order to ensure continued client patronage and satisfaction
  • Provide clients with information on company products and services in order to address their inquiries
  • Collaborate with the customer service manager to ensure proper implementation of customer service policies and procedures
  • Reach out to customers through phone calls and emails to inform them of deals/promotions as well as obtain feedback
  • Utilize computer systems in maintaining record of customer calls and account information
  • Collect important customer information such as phone number and address when processing payment
  • Address client inquiries regarding warranty agreements and conditions of sale
  • Escalate complex customer issues to customer service supervisors or managers for effective resolution
  • Maintain an up-to-date knowledge of company products and services so as to effectively respond to client inquiries
  • Evaluate client needs to determine the strategy most effective in meeting their requirements
  • Respond to billing complaints by facilitating product exchange, refund or bill adjustment
  • Obtain relevant information in order to verify the authenticity of a complaint
  • Follow up on customers to ensure they are satisfied with received product/services.
Required profile for job ad : Client Service Rep

  • Proven customer support experience or experience as a Client Service Representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • HND or degree

Location: Dansoman,Accra

Closing Date: 28 February, 2021

Job criteria for job ad : Client Service Rep

Job category :
Industries :
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Region :
City : Tema
Experience level :
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Spoken language :
Number of Position(s) : 1

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