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Job ad Ghana : Centre Agent June 2020 - Jobvacan

Job ad Ghana : Centre Agent

Position : Centre Agent

We are recruiting an experienced Centre Agent.

To play a frontline role in the delivery of a World Class Customer experience. Serves customers by determining requirements; answering enquiries; resolving problems; fulfilling requests; maintaining database, determining eligibility.

Key accountabilities and decision ownership

  • Create an outstanding customer experience
  • Ensure the attainment of high Quality standards within the Contact Centre
  • Process Adherence
  • Reporting

Key performance indicators

  • Targets and KPIs
  • Increased customer loyalty, satisfaction and return on investment
  • Contact Centre standards
Required profile for job ad : Centre Agent

  • Proficiency in the use of Microsoft Applications particularly (MS Word, MS-Excel, MS-Power point).
  • Excellent communication skills
  • Analytical Skills
  • Previous Call Centre experience will be preferred
  • Should be a customer service oriented individual
  • Commercial awareness – an appreciation and interest in the mobile telecommunications industry

Job criteria for job ad : Centre Agent

Job category :

Production, maintenance, quality

Secretarial work, assistantship

Services

Industries :

IT, software engineering, Internet

Services other

Telecom

Employment type :
Region :

Ashanti – Brong Ahafo – Central – Eastern – Greater Accra – Northern – Upper East – Upper West – Volta – Western

Experience level :
Educational level :
Number of Position(s) :10

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