July 9, 2021

The business analyst will be responsible for enhancing the quality of IT products, services, solutions, improve processes trough data analysis, and finding technological solutions to business needs, among other duties. BA will straddle the line between IT and the business and help bridge the gap and improve efficiencies

Job Description

Job Title: Information Technology Business Analyst 

Key Tasks:

  • Elicits, analyses, specifies and validates the business needs of stakeholders
  • Serving as a liaison between stakeholders and users
  • Collaborates with project sponsors to determine project scope and vision
  • Works with stakeholders and project team to prioritize collected requirements.
  • Assists in conducting research on products to meet agreed upon requirements
  • Develops and utilizes standard templates to accurately and concisely write requirements specifications.
  • Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
  • Creates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
  • Develops and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.
  • Assists with the interpretation of customer requirements into feasible options and communicating this back to the business stakeholders.
  • Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
  • Participates in the QA of solutions to ensure features and functions have been enabled and optimized.
  • Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood.

Responsibility towards 

Line Manager – SM, IT Demand & Delivery

  • Direct Reports – N/A
  • Matrix Reports – None
  • Key Customers – SM, IT Quality Assurance, Performance & Partner Management, Consumer Units, IT Division,
  • Key Supplier – PSCOM, IS MANCOM, CEX Steerco, MSO, Third-Party
  • Relations etc. – Third-Party, Consultants, Customers, Vendors and Suppliers


Bachelor’s Degree in Computer Science, business information systems, computing and systems development, and business management

  • At least three years related work experience
  • Project management experience
  • Business Analyst Certification (CBAP, PMI-PBA, CPRE)

Must be willing to obtain certification if not already certified


At least 3 years work experience covering similar functions in multinational telecommunication or other similar organizations, 2 years of which must have been in GSM telecommunication.



  • Oral and Written Communication skills
  • Knowledge of Business Structures
  • Interpersonal and Consultative skills
  • Stakeholder Analysis
  • Facilitation skills
  • Requirement Gathering
  • Analytical thinking and problem solving
  • Cost Benefit Analysis
  • Detail Oriented
  • Process Modelling
  • Organizational skills
  • Understanding of Network, Databases etc.

Skills / physical competencies:

  • Excellent communication skills
  • Leadership skills
  • Project management skills with knowledge of presentation
  • Problem-solving and analytics skills
  • Team and time management skills

Behavioural qualities:

  • Team Player
  • Decisive
  • Confident
  • Independent
  • Self-motivated

About the author 


Parker Chuks is an experienced Career Specialist, Content Developer, and Progrmme Analyst. Driven by the latest IT innovations, he takes pride in identifying vocational and career opportunities for qualified job-searchers using a variety of assessments possible.

As a Career Specialist, his goals include matching job applicants to a specific job that suits their talents, Conduct assessments and evaluate test results to guide employers, and Creating a database of existing career opportunities.

In addition to his primary job functions, Parker Chuks has been recognized by top companies in Recruitment Sector for his extraordinary commitment to Workforce.

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