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Front Office Manager at Reputable Hotel - Jobs in Ghana September 2020 - Jobvacan

Front Office Manager at Reputable Hotel – Jobs in Ghana

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We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.

MAIN RESPONSIBILITIES:

1.Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)

2.Train, supervise and support office staff, including receptionists, security guards and call center agents

3.Schedule the front office staff and supervise workload during shifts

4.Ensure timely and accurate customer service

5.Handle complaints and specific customers requests

6.Troubleshoot emergencies

7.Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines

8.Ensure proper mail distribution

9.Prepare and monitor office budget

10.Act as liaison between the General Manager and staff

11.Ensure company’s policies and security requirements are met

REQUIREMENTS:

1.High School Diploma required, advanced degree in hospitality related field preferred

2.Two years of previous front desk manager or front desk supervisor experience is preferred

3.Excellent leadership, management, and team building skills

4.Must have strong verbal and written communication skills

5.Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)

6.Ability to multitask, prioritize, and manage time

Submit your CV to [email protected]

Kindly state the position you are applying for as the subject of your email.

Closing Date : 6th February, 2020


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