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Customer Service Personnel at Spa Body and Beyond - Jobs in Ghana September 2020 - Jobvacan

Customer Service Personnel at Spa Body and Beyond – Jobs in Ghana

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RESPONSIBILITIES

  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Act as the company gatekeeper.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Compile reports on overall customer satisfaction.
  • Read from scripts.
  • Handle changes in policies or renewals.

QUALIFICATION AND EXPERIENCE

  • HND, degree or equivalent
  • 3 years work experience
  • knowledge of customer service principles and practices
  • knowledge of relevant computer applications
  • knowledge of social media platforms
  • knowledge of administrative procedures
  • numeric, oral and written language applications

COMPETENCIES

  • interpersonal skills
  • communication skills – verbal and written
  • listening skills
  • problem analysis and problem-solving
  • attention to detail and accuracy
  • data collection and ordering
  • customer service orientation
  • adaptability
  • initiative
  • stress tolerance

Submit your CV to [email protected]

Closing Date : 3rd October, 2019

NB : We do not charge any money throughout the recruitment process


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Do NOT Pay MONEY to any Employer Before Getting a JOB!! : Call +233(0)201533571 to Report a Job To Be Pulled Down ASAP!!


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