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Customer Service Engineer at Vodafone - Jobs in Ghana August 2021 - Jobvacan

Customer Service Engineer at Vodafone – Jobs in Ghana

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Role purpose

  • To survey, install, provide and maintain Fixed Voice and Broadband Last-mile connectivity (via Copper, Radio and Fibre) to customers.

Key accountabilities

  • Ensure works that are covered by Service Orders and issued through Schedule Controllers are carried out at the customers’ premises.
  • Testing and configuration of Line-drivers, modems, routers and other Customer-End-Equipment
  • Ensure Network/Data records are updated on job completion.
  • Utilize the provision by the Schedule Controller for assistance where additional manning is required to accomplish a task.
  • Work across Vodafone to achieve the best outcome for customers, employees and shareholders
  • Pursue Vodafone’s interests and goals beyond the benefit to our own function or market and leverage the benefits of being one company
  • Strict adherence to all Vodafone Health and Safety regulations
  • To comply with the SA Customer Service Engineers’ Job standards and behaviours

Core Competencies

  • Degree in Electrical/Electronic Engineering or its equivalent
  • 3 – 5 years Telecoms or IT Industry Experience Engineering or its equivalent
  • Hand-on experience on IP Networks and infrastructure
  • Experience in the design and/or implementations of the last-mile of Lease-lines, WAN and data services
  • Working and understanding of IP/MPLS VPN technologies and basic PABX Configuration
  • Must have clean driving record, and possess valid driving incense

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