Broker Business Manager at Enterprise Life – Jobs in Ghana

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  • Provide leadership for assigned unit in all its activities and engagements both internally and with other third parties (example, building relationships with the pay points, statutory bodies, etc.)
  • Ensure the overall management of the branch to achieve corporate objectives
  • Grow branch/business performance on all KPIs to ensure team/branch profitability
  • Support and supervise Sales Managers/Broker Unit Managers in prospecting for New Businesses, improving the quality of sales, meeting and exceeding business targets, etc.
  • Manage and drive the full implementation of all new initiatives that leads to the achievement of key business imperatives
  • Be responsible for Performance review with Sales Managers and Broker Unit Managers (Daily/Weekly KRA Management)
  • Responsible for managing all back office staff in the unit (Customer Service Officers, Premium Admin Officer, NSPs, Contract Staff, etc.)
  • Be responsible for managing customer service deliverables in the unit (NPS, Morning Hurdles, resolving client issues, and other customer centric initiatives)
  • Handle claims investigations and report same to Head of Forensics
  • Coordinate and facilitate Sales Agents and Back Office Trainings and report same to the Training Unit as part of monthly reports
  • Effectively communicate business decisions and information to all staff and stakeholders
  • Escalate and follow-up on issues with other Departments for a quick resolution per approved TATs
  • Engage, drive and inspire confidence in the staff to achieve business and personal goals
  • Submit daily/weekly and monthly reports to Regional Sales Manager on all expected deliverables in the branch

Required Skills or Experience

  • 1st Degree in a relevant field from an accredited University
  • A minimum of 3 years cumulative working experience as a Sales Manager or Team Leader in a Distribution role
  • Must have proven track record as a Sales/ Agency Manager
  • Experience in managing other functional areas such as customer service, premium admin and general administration
  • Must have strong Leadership qualities and have the ability to lead and engage people to achieve results
  • Excellent Communication Skills ( oral and written)
  • Good Report Writing Skills
  • Strong computer knowledge ( Microsoft Office)
  • Must have demonstrated good/ethical behavior over the years
  • A professional qualification is desirable

Qualified and interested applicants should send their Cover Letter and CV to [email protected] before close of work 22nd May 2019.

Please note that only short-listed applicants would be contacted.


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